Shipping policy

Processing Time:

Orders will be processed and shipped within 1-3 business days. Delivery time is typically 7-15 business days. Please note that we do not ship on weekends.

Shipping Methods:

We partner with reputable logistics companies such as Royal Mail to ensure your parcel arrives safely. During checkout, you will see available shipping methods and logistics companies. Please select the option that best suits your needs.

Shipping Costs:

Shipping costs are calculated based on the total weight of your order and your delivery address. Shipping costs will be displayed on the checkout page before you complete your purchase. Please note that international orders may incur additional fees, such as customs duties or taxes, which are borne by the customer.

Free shipping is available on all orders over £25.

Delivery Time:

Delivery time may vary depending on your location and the shipping method you choose. Estimated delivery time will be displayed during checkout. Please note that these are only estimates and may be delayed due to unforeseen factors such as weather conditions or customs inspections. We appreciate your understanding in such cases.

Order Tracking:

After your order ships, we will send you tracking information via email. You can check the tracking status using the provided tracking number at:

https://www.17track.net/en

Order Modification or Cancellation:

If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has shipped, we may not be able to make changes or cancellations.

Undeliverable Packages:

If a package cannot be delivered due to an incorrect address or other reasons beyond our control, it may be returned. If this happens, we will contact you to confirm the correct delivery address. Resending the package may incur additional shipping costs.

If you have any questions about our shipping policy or need assistance, please feel free to contact our customer support team. We are committed to your satisfaction and are ready to provide any assistance we can.

For more information, please contact: -

Email: service@freetonvapes.com
Phone: +1 6283563076

*For more information, please read our FAQs.

Enjoy using e-cigarettes and happy shopping!